Frequently Asked Questions

Get answers to common questions about The Look | $180MO.

This membership includes two root retouches and two blowouts monthly, a complimentary hydration treatment, and 10% off products and extra services. It's designed for clients who visit every two to three weeks and want consistent salon maintenance.

Members can book online through our site, call the salon, or use the salon app. We recommend scheduling retouches and blowouts in advance to secure preferred stylists and times, especially for peak days and weekends.

Yes. Members can add color, treatments, or extensions at an additional charge. The 10% membership discount applies to most add-on services. Speak with your stylist to estimate costs and schedule upgraded services alongside your regular appointments.

Appointments follow our standard salon policy: please cancel or reschedule at least 24–48 hours in advance to avoid fees. Frequent no-shows may affect membership privileges. Contact us directly to discuss extenuating circumstances or to request appointment flexibility.

The 10% discount applies to most retail products purchased in-salon or online. Some professional-only items or promotional bundles may be excluded. Our team will confirm discount eligibility at checkout or when recommending homecare products matched to your hair goals.

Yes, you can cancel or pause membership, subject to our terms. We recommend contacting membership support at least one billing cycle in advance. Pauses may be limited in duration; cancellation confirmation and potential final charges will be provided.